Disaster Preparedness |
During an evacuation, once out of the building, do not ______.
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When a bomb threat telephone call is received, note voice characteristics, and ask where the bomb will explode and at what time.
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If all evacuation routes are obstructed, use the elevator.
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When a bomb threat telephone call is received, you should note which of the following information:
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______Disasters include bomb threats, fires, chemical spills and utility outages.
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Evacuate patients/residents according to their ______ condition.
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Electrical Safety |
Which of the following is a sign that an electrical device is overheating:
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If you are going to clean any electrical devise that is not in use, and you are authorized to do so, you should first:
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______ can potentially expose you to electric shock, electrocution, burns, fires, and explosions.
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______ any plug that is broken, bent or loose.
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Conductors offer very little resistance to the flow of electric current.
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Electric shock can cause which of the following?
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Fire Safety |
The letter on a fire extinguisher label represents how much water the extinguisher contains.
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Class K fires are fires in cooking appliances that involve combustible cooking media such as vegetable or animal oils and fats.
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Fires are organized into classes that describe:
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Class K fire extinguishers can be used on any class of fire.
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Fire doors and exits must always be clear of trash, equipment and other obstructions.
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If you must evacuate through smoke...
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Hazard Communications |
Because of the importance of following the hazard communication program, all violations need to be reported _____.
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Every chemical container must be labeled and each must contain all of the following information except the:
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A container includes:
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Adherence to the hazard communication program will result in reduction of illnesses and injuries caused by chemicals.
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To reduce your risk of exposure to a hazardous chemical you should gather information from:
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A container label must be:
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Moving & Lifting |
Remove obstacles and tripping hazards from the path to where you are moving an object.
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When lifting an object:
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The heavier the object, the greater the risk for injury.
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The stress on your lower back greatly decreases when objects are held far from the body.
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The risk of Carpal Tunnel Syndrome is increased by forceful or repetitive hand or wrist movement.
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Improper lifting and moving can result in:
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Operation Excellence |
Your customer, who is in pain, has had a hard time getting an appointment to see the caregiver and having her test done. Just when its time to take the customer back for the test, the technician tells you that the machine is down and will not be in service until tomorrow morning. You inform the patient and she gets very upset. What would be the most ideal response?
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Which of the following has the least to do with a person`s cultural diversity?
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There is only one type of diversity.
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A customer stops you as you enter the building for work. The person needs to take their family member for a test, but needs a wheelchair. You know wheelchairs are hard to find and you`re not sure if Guest Services or Hospital Police checks them out. No one is at the Main Lobby desk. Shoud you...
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Cultural competency means that you carry out the right behaviors, attitudes, and skills when working with and caring for people from different cultures.
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Even when riding the elevators, we should look for ways to help our guests and each other. You should speak to the other riders, offer assistance and ask others to step to one side of the elevator when someone is getting on in a wheelchair or with a cart.
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Patient Safety |
More people die each year from medical errors than from:
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"Partnership" with the patient means involving them in their healthcare by making them a part of the healthcare team. We can do this by:
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Who is responsible for patient safety?
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It is every employee`s job to point out potential unsafe situations. You should take all actions within your control to correct the problem before an accident or medical error occurs.
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Errors with medicine occur because orders are hard to read. If an order is hard to read and you are unsure of what it says you should:
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We use two identifiers (either ask the patient to state their name and date of birth, or check armband to verify) before giving medicine, blood, or drawing blood.
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Slips, Trips & Falls |
If a ladder is not available, it is acceptable to climb on a chair to reach a desired object.
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A pencil on the floor can cause you to slip.
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Uneven surfaces include:
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The following housekeeping activities can greatly decrease your risk of slips, trips and falls:
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The majority of falls occur on floor (ground) level and not from high places.
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Small objects, such as a pencil, on the floor should be picked up by housekeeping personnel only.
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Standard Precautions |
The healthcare worker must apply a respirator (such as a N95) before entering the room of a patient on Airborne Precautions.
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All reusable equipment that comes into contact with blood or body fluids must be cleaned with a disinfectant.
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Hand hygiene inlcudes which of the following?
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Contact Precautions are used to prevent infection that is spread through respiratory secretions.
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Transmission-Based Precautions are used instead of Standard Precautions.
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Contact Precautions should be used when a patient is infected with bacteria that are resistant to medication such as MRSA.
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TB Prevention |
Patients on Airborne Precautions must be placed in an airborne infection isolation room.
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Airborne infection isolation rooms are used to:
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Airborne particles that contain the tuberculosis bacteria can float in air.
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Persons with HIV are at high risk for progressing from tuberculosis infection to disease.
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Which of the following are symptoms of TB disease?
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The biggest TB risk to healthcare workers is the undiagnosed or unsuspected patient with the disease.
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Workplace Violence |
Which of the following is not a warning sign of violence:
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If you notice a co-worker becoming angry you should:
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A young man who is very upset without warning blocks your exit. He shouts and threatens to hit you. What should you do? Turn your back to him and continue to do whatever else you were doing.
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A young man who is very upset without warning blocks your exit. He shouts and threatens to hit you. He appears upset. You are cornered and can`t call for help. You should try to develop a sense of trust.
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Your chances of becoming a victim of violence in the workplace are lowered when you: Know the signs that occur before violence, and take steps to protect yourself and others.
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A warning sign that a person may be a threat is:
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Abuse Neglect |
Everyone in a healthcare organization has the responsibility to prevent abuse and neglect from occurring no matter what his or her role.
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Physical abuse involves contact that is intended to cause pain, injury, or other physical suffering or harm.
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Abuse includes:
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You must immediately report any event or occurrence that may involve or contribute to abuse.
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A victim of sexual abuse may be seductive toward others.
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Sexual abuse involves undesired sexual acts that are forced upon one person by another.
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Information Services |
You need to email sensitive information and want to be sure that it is safely sent (encrypted). To do this you should type *sendsafe* in the message subject line.
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On a computer desktop what icon displays the computer name, internet address, login name, and default printer when double clicked?
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You receive an email asking for your account logon name, password and other personal information. The message was sent from someone you know or from a company you know or have done business with. It is OK to assume that this message is genuine and to reply with the information being asked.
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It is OK to let someone else surf the Internet while you are logged-in.
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When is it OK to tell another employee, friend or family member our network logon name and password?
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Your Navicent Health email account is for official business and abuses can lead to disciplinary actions.
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Hand Hygiene |
To be effective, an alcohol-based hand rub should be applied for _____.
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You should use a towel to turn off the faucet to avoid contamination of your hands after handwashing.
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Hand hygiene is not necessary if gloves were worn.
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You can use alcohol-based hand rub to kill Clostridium difficile or C. Diff (the cause of antibiotic-associated diarrhea) on your hands.
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Alcohol-based hand rubs can be used when hands are visibly soiled.
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The primary function of the skin is to:
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